Privacy Policy

1. Introduction

Welcome to Starmesh AI Inc. ("Company", "we", "our", or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services — including our integrations with communication platforms, social media platforms, file storage providers, customer engagement tools, and other data sources.

If you have questions or concerns, contact us at legal@starmesh.ai.

2. Information We Collect

We may collect the following categories of information, depending on the services and data sources you authorize:

Personal Information

• Name, email address, user ID, organization name, role/title
• Account information from connected platforms

Content and Communication Data

• Audio or video recordings (e.g., calls, meetings)
• Transcripts and notes
• Text-based content (e.g., social posts, emails, chats, comments)
• Document uploads or attachments

Metadata and System Data

• Meeting or message metadata (timestamps, participants, durations)
• Platform identifiers (e.g., meeting ID, user handles, file IDs)
• Usage metrics and feature interactions

Device and Access Data

• IP address, browser type, OS, access timestamps
• Logs for authentication and request tracing

We only collect data from third-party sources that you explicitly connect to and authorize.

3. How We Use Your Information

• Provide and maintain our analytics and transformation services
• Extract insights, summaries, topics, and trends from unstructured data
• Help you track patterns, sentiment, performance, or user engagement
• Improve our algorithms, interfaces, and service experience
• Respond to inquiries and support requests
• Enforce security and legal compliance

4. Data Sources and Integrations

Examples of integrations you may choose to connect with include (but are not limited to):

• Video conferencing (e.g., Zoom, Microsoft Teams, Google Meet)
• Messaging and collaboration tools (e.g., Slack, Intercom)
• Social media (e.g., Reddit, LinkedIn, X/Twitter)
• CRM and support platforms (e.g., Salesforce, Zendesk)
• Cloud storage (e.g., Google Drive, Dropbox)

Each data source has its own OAuth or credential-based access model. You may revoke access at any time.

5. Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in these circumstances:

• With Service Providers: Hosting, security, data processing providers (under confidentiality agreements)
• Legal Obligations: If required by law or valid legal process
• Business Transfers: In the event of a merger, acquisition, or asset sale (with notice)

We will never use your data to train external AI models, or disclose it for advertising purposes.

6. Security of Your Data

We use industry-standard measures to protect your information:

• Encryption (in transit and at rest)
• Role-based access controls
• Periodic security audits
• Data isolation between customers

Despite our efforts, no system can be guaranteed to be 100% secure. We encourage you to use strong credentials and review authorized users regularly.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access or correct your personal data
• Request deletion or portability of your data
• Object to or restrict our use of your data
• Withdraw consent for optional processing

To exercise these rights, contact us at legal@starmesh.ai.

8. Data Retention

We retain your data only as long as necessary:

• You have an active account
• It's needed for business or legal reasons
• It's needed to resolve disputes or enforce agreements

Once no longer needed, we delete or anonymize the data securely.

9. International Transfers

Starmesh operates globally. If you are located outside the United States, your data may be transferred to — and processed in — the U.S. or other countries with adequate data protections in place. We take reasonable steps to ensure your data is treated securely and lawfully.

10. Updates to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you by email or prominent notice on our website. The "Effective Date" at the top will always reflect the latest version.